Wondering what this is about?

I was flattered by a call from Link.net marketing guy when he called up in early Apr 08. I explained how the Co’ has improved its network infrastructure in my area and an extended modem (read router) will be deployed at my place to cater to the distance problem between exchange and my place. He confirmed that other customers in my area have started using it and are satisfied.

Having paid an extra 100 rupees for a 512Kbps connection, which the collection executive promptly picked up from my place, I was finally delivered a paradyne modem (router).  In a weeks time i was calling up the tech guys at link.net to get the modem installed and line checked for my place. Finally when the tech guy came in the modem could not sync. And this happened exactly because of the distance factor.

To my disbelief, the tech guy hadnt checked the line and distance issues. The 4th day he calls up and tells me due to distance problem only 128kbp is possible. I declined and asked for connection withdrawl and refund.

I was disgusted and furious, but this was just the trailer of antics that link.net was to play further. After couple of days from withdrawal request, i get a call from sales lady (probably) offering 128kbps for a less amount / month. I said loud “NO” and asked her to confirm my withdrawal request.

I was told the refund the modem collection would be done in 10 -12 working days.

My friends it is exactly 1 month since the first withdrawal request. To date I have done numerous complaints to this Co’s helpline, sales guys / girls, visited the F-5 office and screamed for a contact in Lahore head office higher up, but to no avail. I even threatened to sell the modem in market, but again no effect. No refund, no modem pickup.

In the mean time I got a new phone connection done (this time on fibre) and the DSL connection of PTCL.

I am yet to see a pathetic company of the likes of Link.net. I wonder how the Co’ shall manage its brand with such kind of customer service!